Exchange Return 

退款 退換

所有經購買而付款後的商品一律不設退款。

如訂購錯誤商品，將不設退換。

換貨只供在運送過程中損壞的商品或收到不正確的商品(非訂單上的商品)。損壞定義為破裂、破開、不能使用。

請在收貨時檢查您的商品。

收到損壞或不正確的商品(非訂單上的商品)

如收到損壞或不正確的商品(非訂單上的商品)，請於簽收後二十四小時內（以派遞公司的收派記錄為準）通過電子郵件 ty@mankindimagine.com 與我們聯繫，並在電子郵件中附上損壞或不正確商品的清晰圖片，以便我們作出評估並盡快為您提供最佳解決方案。

經我們審核後，如果客戶方收到確認並且合乎換貨條件後，請於3天內自行承擔運費把商品寄回我們指定的辦公地點，我們將在收到退回的商品後3個工作天內為你安排換貨。退回商品必須為簽收時的完整包裝、全新、無損壞(除了在運送給顧客過程中造成的損壞)、未經使用、無沾染污漬的狀況。若退回商品有以上任何狀況將不獲接受，退回的商品將會自動寄回顧客，不會另行通知，顧客須承擔因此所產生之任何費用及風險。確認合乎換貨的商品只可更換同款、同色、同尺碼 - 即訂單上的商品。

如因顧客在商品使用後及/或保養不當而造成的損壞、自行修改或其他人為因素造成的損壞不屬於在運送過程中損壞的問題，不會接受退換貨。

Mankind Imagine 保留一切最終決定權。

所有網站的商品圖片皆為實物拍攝，由於電腦螢幕色差、拍攝光線等因素，照片與實物顏色可能略有些差別，商品以實物為準。

如有其他疑問歡迎電郵 ty@mankindimagine.com 與我們聯繫。

Refund Return

All products purchased with payments made will not be eligible for refund.

If a product is wrongly purchased, no return, refund or exchange will be available.    

Exchange is only available for damaged product during delivery or if you receive an incorrect product (which is not the product in the order).  Damage is defined as cracks, breakage, unusable.

Please inspect your product upon receipt.

Damaged product or incorrect product (not the product in the order)

If the product you receive is damaged or incorrect (not the product in the order), please contact us by email at ty@mankindimagine.com within 24 hours (from the delivery record of the courier company), attaching clear photos of the damage or the incorrect product for us to investigate and evaluate the issue and offer the best resolution to resolve.

After receiving confirmation from us that the product is eligible for exchange, please pay courier fees and return the product to our designated office within 3 days. Upon receipt of the returned product, we will arrange an exchange for you within 3 days.

The returned product must be in the original packaging, intact as upon receipt. The product must be in the conditions of brand new, undamaged (except the damage caused during delivery to the customer),  unused, no stains. If the returned product has any of the above conditions, it will not be accepted. The returned product will be automatically sent back to the customer without further notice, and the customer shall bear any costs and risks arising therefrom.

A product that is confirmed eligible for exchange can only be exchanged for a product of the same style, color, and size - namely, the same product as in the order.

Damage caused after use and/or by improper maintenance, own alteration or other human factors is not damage caused by delivery. No return, refund or exchange will be offered. 

The decision of Mankind Imagine shall be final.  

All product images in the website are taken from the products.  Actual colours may vary slightly due to different device screen settings, photographic lighting sources.

Please get in touch if you have questions, email to us at ty@mankindimagine.com