Healing Candle 治癒蠟燭 「GROUNDING」

• Mankind Imagine 使用順豐速運在香港地區運送. 海外運送視乎國家地區而定.
• 您的訂單將在 1-3 個工作日內(除特別通知)處理和發貨。訂單發貨後，您將收到一封來自
  Mankind Imagine 的電子郵件通知，其中包含快遞信息和商品追踪號碼。請檢查您的垃圾郵件文件夾，因為有時電子郵件通知會放在那裡。
• We use S.F. Express for delivery in Hong Kong. For overseas
  delivery, shipping providers vary depending on location.
• Your order will be processed and dispatched within 1-3 working days, except with special announcement. You will receive an email notification from Mankind Imagine as soon as
  your order is dispatched with information of courier and the tracking number.
  Please check your spam folder because sometimes email notifications are placed
  there.  

• 所有經購買而付款後的商品一律不設退款。
• 如訂購錯誤商品，而訂單已經開始運送，將不設退換。
• 換貨只供在運送過程中損壞的商品或收到不正確的商品(非訂單上的商品)。損壞定義為破裂、破開、不能使用。
• 請在收貨時檢查您的商品。
• 如收到損壞或不正確的商品(非訂單上的商品)，請於簽收後二十四小時內（以派遞公司的收派記錄為準）通過電子郵件 ty@mankindimagine.com 與我們聯繫，並在電子郵件中附上損壞或不正確商品的清晰圖片，以便我們作出評估並盡快為您提供最佳解決方案。收到確認合乎換貨後，請於3天內把商品以我們指定的派遞公司或運送方式寄回。我們將在收到退回的商品3天內為你安排換貨。
• 退回商品必須為簽收時的完整包裝、全新、無損壞(除了在運送給顧客過程中造成的損壞)、未經使用、無沾染污漬的狀況。若退回商品有以上任何狀況將不獲接受，退回的商品將會自動寄回顧客，不會另行通知，顧客須承擔因此所產生之任何費用及風險。
• 確認合乎換貨的商品只可更換同款、同色、同尺碼 - 即訂單上的商品。
• 如因顧客在商品使用後及/或保養不當而造成的損壞、自行修改或其他人為因素造成的損壞不屬於在運送過程中損壞的問題，不會接受退換貨。
• Mankind Imagine 保留一切最終決定權。
• 所有網站的商品圖片皆為實物拍攝，由於電腦螢幕色差、拍攝光線等因素，照片與實物顏色可能略有些差別，商品以實物為準。
• 如有其他疑問歡迎電郵 ty@mankindimagine.com 與我們聯繫。

• All products purchased with payments made will
  not be eligible for refund.
• If a product is wrongly ordered and purchased, and delivery for the order has started, no return, refund or exchange will be available.
• Exchange is only available for damaged product during delivery or if you receive an
  incorrect product (which is not the product in the order).  Damage is defined as cracks,
  breakage, unusable.
• Please inspect your product upon receipt.
• If the product you
  receive is damaged or incorrect (not the product in the order), please contact
  us by email at ty@mankindimagine.com within 24 hours (from the delivery record of the courier company), attaching clear photos of the damage or the incorrect product for us to investigate and evaluate the issue and offer the best
  resolution to resolve. After receiving confirmation that the product is eligible for exchange, please return the product to us within 3 days by our designated courier or mode of delivery. Upon receipt of the returned product,
  we will arrange an exchange for you within 3 days.
• The returned product must be in the original packaging, intact as upon receipt. The product must be in the
  conditions of brand new, undamaged (except the damage caused during delivery to the customer),  unused, no stains. If the returned product has any of the above conditions, it will not be accepted. The returned product will be automatically sent back to the customer without further notice, and the customer shall bear any costs and risks arising therefrom.
• A product that is confirmed eligible for exchange can only be exchanged for a product of the same style, color, and size
  - namely, the same product as in the order.
• Damage caused after use and/or by improper maintenance, own alteration or other human factors is not damage caused by delivery. No return, refund or exchange will be offered.  
• The decision of Mankind Imagine shall be final. 
• All product images in the website are taken from the products.  Actual colours may vary slightly due to
  different device screen settings, photographic lighting sources.
• Please get in touch if you have questions, email to us at ty@mankindimagine.com

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